Returns & Refunds
All sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered.
We shall arrange a refund should the item received is damaged or defected. Please send us a detailed email to within the reason of return within 14 days of delivery and we will provide return and mail information. No returns are accepted unless agreed and confirmed by Ms. Chu Soap & Beaut via email. We shall notify you via email once your return is received and approved for a refund. For approved refund, please allow 3 weeks for the refund to be credited back to your card.