MEMBER REWARDS
Refund policy
At Ms. Chu, we stand behind the quality of our functional skincare. We want you to feel confident in your purchase, which is why we offer a straightforward return process.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return for any reason. To be eligible for a return, your item must be in the same condition that you received it: new, unopened, and in its original packaging.
Return Process & Shipping Costs
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Initiating a Return: To start a return, please contact us at
info@mschusoapandbeaut.comwith your order number. -
Shipping Responsibility: Customers are responsible for paying their own shipping costs for returning items. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
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Damaged or Defective Items: If your item arrives damaged or defective, please notify us immediately. In these cases, we will provide a full refund or replacement and cover all associated shipping costs.
Sale & Discounted Items
Our 30-day return policy applies to all products purchased on our website, including items purchased during a sale or with a discount code, provided they are returned in new and unopened condition.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.
