Ms. Chu 產品的所有成分均來自優質進口原料。我們保證所有產品均是植物提煉、絕不含磷礦物油、主要苯甲酸酯、填充劑、防腐劑、人造色素和香料

Organic is a term used in relation to food, to identify food that is free of chemical fertilisers, genetic-modification and additives such as preservatives and colourings. Many in the list of our ingredients are certified organic to make sure you recieve the best skin care and protection.

有機一詞通常形容食品，用於標識不含化學肥料、遺傳修飾和添加劑（例如防腐劑和色素）的食品。是的，我們的成份表中，許多成份都經過了有機認證，以確保您獲得最佳的護膚體驗。

是的，我們的所有產品都適合素食主義者使用，成份100%天然來自植物，不含任何動物成份或者動物衍生成分，沒有經過任何動物測試和實驗。

No, our products are free of synthetic preservatives, fillers, colourants and fragrances as well as parabens and mineral oil.

絕對沒有，我們的產品不含合成防腐劑、填充劑、著色劑和香料，以及對羥基苯甲酸酯和礦物油。

Our products are plant and nature-derived, and are created to be as gentle on and nourishing to the skin, as possible. Allergic reactions are rare. It is however possible to be allergic to almost anything, including naturally-occurring substances and matter. If you suspect sensitivity to an ingredient, please conduct a patch test first, on a small area of your skin.

是的，我們的產品均是天然植物提煉，可以溫和滋養皮膚，適合敏感肌膚使用。不過，若您擔心對某些天然存在的物質過敏，我們建議先在小部分皮膚上試用。

Absolutely not! It is our core beliefs to promote and educate consumers on making positive impact on animal welfare by offering cruelty-free skincare product.

絕對沒有，我們的核心理念是通過提供零殘忍的護膚產品促進消費者對動物福利產生積極的社會影響。

We pride in developing a whole product line for pregnant women and new moms where all our products do not contain Retinoids and Salicylic Acid. The topical use of such ingredients in small quantities (such as skincare) have not been proven to cause any complications to the child or at birth.

完全可以。我們專門為孕婦和新媽媽開發了一個完整的產品系列，所有產品不含類維生素A及水楊酸，雖然尚未有證明少量使用該成分會對兒童或者分娩造成併發症。

Yes. We offer free shipping to Hong Kong and Macau for orders over HK$400 (net) and free shipping to China for orders over HK$1,500 (net), and Taiwan for orders over HK$2,000 (net).

Free global shipping over HK$2,500 (net).

For more information, please go to SHIPPING.

是的，凡消費滿港幣$400 (折後的總金額)，可享免費送貨服務至全港及澳門。

凡消費滿港幣$1,500 (折後的總金額)，可享免費送貨服務至中國及消費滿港幣$2,000 (折後的總金額)，可享免費送貨服務至台灣。

凡消費滿港幣$2,500 (折後的總金額)，可享免費送貨服務至全球其他地方。

若消費不足以上金額，買家需自行承擔送貨費用。

Unfortunately we do not ship to P.O Box.

抱歉，我們不能送貨到郵政信箱。

You will receive an email with tracking number once your order is shipped – please check your Inbox / Junk / Spam mailbox. The tracking number allows you to track the progress of your delivery with expected delivery date.

Please contact info@mschusoapandbeaut.com should you have further issues on your delivery.

訂單發貨後，您將會受到一封包含送貨單號的電子郵件，請檢查您的收件箱/垃圾郵箱，通過單號跟蹤到貨日期。​

請仔細選擇 - 所有促銷和折扣商品均為最終商品，不符合退貨和退款資格。遺憾的是，我們無法因普遍不滿意或改變主意而提供退貨。

如果收到的物品損壞或有缺陷，我們將全額退款。請在交貨後 14 天內向我們發送詳細的電子郵件至 info@mschusoapandbeaut.com 並註明退貨原因，我們將提供退貨和郵寄資訊。除非經 Chu Soap 和 Beaut 女士書面同意和確認，否則不接受退貨。收到您的退貨以及退貨是否批准/不批准退款後，我們將通知您。對於獲得批准的退款，請等待 3 週時間，退款才會退回到您的卡中。

交貨 14 天後將不接受退貨和退款。 Ms Chu Soap and Beaut 僅接受從 www.mschusoapandbeaut.com 購買的退貨。如果您從我們的授權零售商購買了我們的產品，請直接聯絡他們尋求協助。

我們保留拒絕任何不符合上述條件的退貨請求的權利。

Please allow 3 weeks for the refund to be processed after we have received the returned item and all the required information from you.

收到您退回的物品和相關信息後，我們會在三周內處理退款。

1. Select from the menu to start browsing our products.

2. Once you have selected the item – click "Add to Cart" button to add in your shopping cart and continue shopping or click "Buy it now" button to proceed with checkout / payment.

3. Review your items by clicking "Cart" on top of the webpage.

4. Click "Checkout" button to proceed with payment.

1.從菜單中選擇以開始瀏覽我們的產品。

2.選擇項目後–單擊“添加到購物車”按鈕以添加到購物車中並繼續購物，或單擊“立即購買”按鈕以進行結帳/付款。

3.單擊網頁頂部的“購物車”，查看您的商品。

4.單擊“結帳”按鈕以繼續付款。

Don’t panic! Please contact info@mschusoapandbeaut.com and we shall provide further assistance.

不要擔心！請聯繫info@mschusoapandbeaut.com，我們將立即提供進一步幫助。

Regrettably at this moment, we only offer online purchase. You can visit our authorised retailers such as BKM (Baby Kingdom Mall) for offline purchase.

我們目前主要提供網上購買，您也可以到我們的授權零售商 Baby Kingdom Mall 門市購買。

All products and orders are charged in Hong Kong Dollars.

www.mschusoapandbeaut.com accepts PayPal, or credit card payments such as American Express, MasterCard and Visa.

所有產品訂單均以港元收費。

www.mschusoapandbeaut.com接受PayPal或信用卡付款，例如American Express，MasterCard和Visa。

We only accept one promo code per order transaction.

每筆訂單交易我們只接受一個促銷代碼。

You can reach us by:

Email - info@mschusoapandbeaut.com

WhatsApp：+852 5689-0800

您可以通過以下方式聯繫我們：

電子郵件：info@mschusoapandbeaut.com

WhatsApp：+852 5689-0800