Hong Kong Shipping
Free shipping in Hong Kong on all orders over HK$400 (net). Flat Rate HK$40 on orders under HK$400.
Orders are processed within 2 working days with estimated delivery within 1-2 working days. You will receive an email containing a tracking number once your order is shipped.
All sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered.
We shall arrange a refund should the item received is damaged or defected. Please send us a detailed email to firstname.lastname@example.org within the reason of return within 14 days of delivery and we will provide return and mail information. No returns are accepted unless agreed and confirmed by Ms. Chu Soap & Beaut via email. We shall notify you via email once your return is received and approved for a refund. For approved refund, please allow 3 weeks for the refund to be credited back to your card.
Recycle and Reuse
We are constantly looking for ways to help the environment, and we encourage everyone around to start using recycled material bags and reuse them to help reduce waste while looking great at the same time!