The ingredients in Ms Chu's products are all naturally-derived from premium, imported sources. We guarantee that our plant-based skincare products all do NOT contain mineral oil, parabens, fillers, preservatives, artificial colourants and fragrances.
Organic is a term used in relation to food, to identify food that is free of chemical fertilisers, genetic-modification and additives such as preservatives and colourings. Many in the list of our ingredients are certified organic to make sure you recieve the best skin care and protection.
Vegan product means it does not contain any animal ingredients or animal-derived ingredients. Yes, all of our products are vegan-safe which are 100% naturally-derived from plant based ingredients.
No, our products are free of synthetic preservatives, fillers, colourants and fragrances as well as parabens and mineral oil.
Our products are plant and nature-derived, and are created to be as gentle on and nourishing to the skin, as possible. Allergic reactions are rare. It is however possible to be allergic to almost anything, including naturally-occurring substances and matter. If you suspect sensitivity to an ingredient, please conduct a patch test first, on a small area of your skin.
Absolutely not! It is our core beliefs to promote and educate consumers on making positive impact on animal welfare by offering cruelty-free skincare product.
We pride in developing a whole product line for pregnant women and new moms where all our products do not contain Retinoids and Salicylic Acid. The topical use of such ingredients in small quantities (such as skincare) have not been proven to cause any complications to the child or at birth.
Yes. We offer free shipping to Hong Kong and Macau for orders over HK$400 (net) and free shipping to China for orders over HK$1,500 (net), and Taiwan for orders over HK$2,000 (net).
Free global shipping over HK$2,500 (net).
For more information, please go to SHIPPING.
凡消費滿港幣$1,500 (折後的總金額)，可享免費送貨服務至中國及消費滿港幣$2,000 (折後的總金額)，可享免費送貨服務至台灣。
Unfortunately we do not ship to P.O Box.
You will receive an email with tracking number once your order is shipped – please check your Inbox / Junk / Spam mailbox. The tracking number allows you to track the progress of your delivery with expected delivery date.
Please contact firstname.lastname@example.org should you have further issues on your delivery.
Returns & Refund
Please choose carefully – all sale and discounted items are final and is not eligible for return and refund. Regrettably, returns for reasons of general dissatisfaction or change of mind cannot be offered.
We shall fully refund should the item received is damaged or defected. Please send us a detailed email to email@example.com with the reason of return within 14 days of delivery and we will provide return and mailing information. No returns accepted unless written agreed and confirmed by Ms Chu Soap and Beaut. We shall notify you once your return is received and whether the return item is approved/disapproved for a refund. For approved refund, please allow 3 weeks for the refund to be credited back to your card.
Return & refund will be not accepted after 14 days of delivery.
Ms Chu Soap and Beaut only accept return purchases made from www.mschusoapandbeaut.com. If you purchased our products from our authorised retailers, please contact them directly for assistance.
We reserve the right to reject any return request that do not comply with the conditions above.
若送抵之貨品有任何損壞或瑕疵，我們會安排退款。請於到貨後14天內發送電郵至info@mschusoapandbeaut.com，詳細說明退貨原因。我們會提供退貨及郵寄資料。未經Ms. Chu Soap & Beaut電郵同意及確認之退貨要求恕不受理。收到退回貨品後，我們會以電郵通知閣下是否接納該貨品之退款要求。若退款獲接納，款項將於3星期內退回至閣下的信用卡。
Please allow 3 weeks for the refund to be processed after we have received the returned item and all the required information from you.
1. Select from the menu to start browsing our products.
2. Once you have selected the item – click "Add to Cart" button to add in your shopping cart and continue shopping or click "Buy it now" button to proceed with checkout / payment.
3. Review your items by clicking "Cart" on top of the webpage.
4. Click "Checkout" button to proceed with payment.
Don’t panic! Please contact firstname.lastname@example.org and we shall provide further assistance.
Regrettably at this moment, we only offer online purchase. You can visit our authorised retailers such as BKM (Baby Kingdom Mall) for offline purchase.
我們目前主要提供網上購買，您也可以到我們的授權零售商 Baby Kingdom Mall 門市購買。
All products and orders are charged in Hong Kong Dollars.
www.mschusoapandbeaut.com accepts PayPal, or credit card payments such as American Express, MasterCard and Visa.
We only accept one promo code per order transaction.
You can reach us by:
Email - email@example.com